Accessibility statement

This statement applies to the Admissions CRM used by Workforce Training & Development. It is an internal system, used by staff rather than by learners or the public.

How accessible it is

This system is fully compliant with WCAG 2.2 level AA, the standard set by the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, on the basis of the testing described below. Each of these has been measured rather than assumed:

• Every page can be operated with a keyboard alone, and whatever holds the keyboard's attention is visibly outlined.
• A skip link is the first thing in the tab order on every page.
• Every field has a label attached to it; a placeholder is never used in place of one.
• Colour is never the only way something is communicated.
• Text sizes are set in relative units, so browser zoom and the text size setting both work without the layout breaking.
• Movement is reduced automatically when your device asks for that.
• Pages carry landmarks and headings in order, so a screen reader can move through them.

Settings you can change

Signed in, the display and accessibility settings page lets you set larger text, higher contrast, underlined links, wider text spacing and reduced movement. They are saved against your account, so they follow you between computers.

How this was tested

Every screen was checked automatically against the WCAG 2.2 A and AA rules, signed in and signed out, in the light and the dark appearance. The things a rule cannot measure were checked by hand: tabbing through each page with no mouse, following the skip link, using the email editor from the keyboard alone, and reading the pages at 200% zoom. The checks run as part of the test suite, so a later change that breaks one of them fails the build rather than reaching people first.

The first round found and fixed: grey text that measured 4.4:1 against white where 4.5:1 is required, on column headings and hints throughout; the same again in the small print of the emails the system sends, where the line explaining how to ask for another format measured 3.0:1; tick boxes on the learner list with no name a screen reader could read; unlabelled fields on the courses screen; merge fields in the email editor that could only be used with a mouse; and, in the dark appearance, red, amber and green left at values chosen for a white page.

Known limitations

• Some wide tables — the audit trail and the learner list — scroll sideways within their own panel on a narrow screen. The page itself does not.
• Imported spreadsheets are shown as supplied; a spreadsheet with unlabelled columns will be as hard to read here as in Excel.
• Testing has been automated and manual, by the team that built the system. It has not been checked by an external assessor, and it has not been tested with a screen reader by somebody who uses one daily — which is the check that finds what the others miss.

Reporting a problem

If something here is difficult or impossible to use, please say so — it is a fault to be fixed rather than a preference to be worked around. Contact IT-Admin@wtd.org.uk. How personal information is handled is set out in the privacy policy (opens in a new tab).

Prepared 15 September 2026. Last reviewed and tested 15 September 2026.